I recently enjoyed lunch at Cheesecake Factory restaurant behind the Quakerbridge Mall in Lawrenceville, New Jersey with my spouse. I’ll need to say, I was disappointed with the look of the restaurant, but happy with the food, service and pricing. It’s not a bad place for couples to eat a great meal for $30, but there are a few glaring issues that might be turn offs for other clients.
Let’s start with the positives. The service was great! We had been seated immediately, and waited will no longer than five minutes before our waitress took our drink order. She was one of the better waitresses I have ever encountered, one of the most patient, just about the most professional. It was clear that she cares about her customers’ needs. We noticed that our napkins were dirty, had crumbs to them, and our table had crumbs into it. My wife’s bread plate had crumbs onto it. Okay, that’s a negative, however it fits the discussion. The waitress apologized, immediately took away our dirty plates and napkins and replaced all of them with clean ones.
I ordered the Factory Burger, which is actually a hamburger, engrossed in cheddar cheese, served on a wheat loaf topped with sliced almonds. Quite interesting! I have never eaten a hamburger on a wheat loaf. This is an excellent burger, perhaps a touch too much pepper, however it was juicy, flavorful, and cooked just the way I requested. The meal was included with a little, tin canister of shoestring fried potatoes, that had been crispy and delicious!
My spouse ordered the Skinnylicious Chicken Pasta, which is produced with Gemelli Pasta sauteed chicken breasts, fresh basil and fresh tomatoes. Warning to all customers! The chefs at The Cheesecake Factory LOVE pepper! My partner sent her food back because it was too spicy. The waitress was so patient and kind about taking the dish back and replacing it with a brand new one without any pepper. We can’t fault the chefs for the one! They are going to serve it to you personally without pepper should you request it like that. My spouse never specified no pepper. Okay, that one was on us! So, should you order the Skinnylicious Chicken Pasta, and you also usually are not keen on spicy food, make sure you specifically request no pepper.
Incidentally, the cost of that meal was just over $30. Which was very affordable! I had been a bit confused as to who exactly was serving us. Our waitress took our order and checked on us frequently, but another person brought our food to us. In reality, another unknown person brought out my wife’s replacement dish. The amount of people must be involved for 2 customers? We had been talking to a waiter and didn’t know his name. I guess I really could have asked, however i am keen on the wait staff wearing name tags. None of them in the restaurant were wearing name tags. I simply think it adds an individual touch for the customer.
I mentioned this earlier, nevertheless the table had crumbs into it, and our napkins had crumbs on them. Additionally, the ground round the restaurant was filthy, the silverware had spots on it, the wait staff was dressed up in all white (uggh) and the greeters were dressed up in all black (uggh).
The biggest issue was the menu. It’s too complicated! Pages and pages of products, wines, specials, etc. The waitress even commented on the menu’s girth. My partner has eaten at the Cheesecake Factory before, so she features a favorite item jpnvlz the menu, which she ordered in the interest of time. I felt like I had been reading a novel instead of a menu! I felt rushed as if I had to just hurry up and pick something. We have no doubt that everything on the menu is tasty, however for those in a rush, it could be a problem.
Okay, to sum it, the food at Cheesecake Factory was delicious, the service was great, the pricing was reasonable, however the menu was too big and the appearance was sloppy and unkempt.
I am not a fan of looking at or wearing someone else’s leftovers. Which was a huge switch off for me! That left a bad first impression for me! It’s not something that even great food or great service can overcome, in my view. I am going to not rush returning to The Cheesecake Factory in that particular location. I might eat there if I am in that area, but I is not going to go out of my way to eat there later on.